Your Expectations Drive Us!
I just wanted to let you know that Billy was just as you described, AMAZING! The kids were, of course, excited, my sister was extremely relieved not to have to turn around and drive into Boston with the day they had but I have to say that my EXTREME pleasure came in watching Billy with my 77-year-old mother. To say he treated her like gold in an understatement. He was totally concerned in her getting in and out of the SUV and was just so incredibly patient and quite honestly almost (in a really cute way) pushed me out of the way so that he could take care of her ( I felt like my oldest brother was there being “The Man” if you know what I mean)
Anyway, you all too often, I am sure, get instant complaints but more than likely not as many instant compliments. Just wanted you to know. Thank you!Peggy Mullen
It’s been far and away the best year we’ve had in the 10+ years of doing this. And I’m not knocking the other companies, most were smaller than yours. But as someone who takes a ton of pride in what I do, I have an appreciation, and respect, for those who go above and beyond to make sure it’s right. See, I’m really in the service industry myself. And my name, and my brand matters to me, which is why I try to do it right every night. So I can hopefully recognize, and certainly, appreciate that you do the same.
That’s a long-winded answer to your question, which is, “it’s been great”.Sean Grande